An AI assistant that takes routine work off your team's hands.
It takes on clearly defined tasks in sales and customer contact that keep repeating: pre-sorting enquiries, taking down details, answering questions from verified documents. A person always has to make the decisions.
A tool with fixed rules.
An assistant only helps if its task is narrowly defined, its knowledge comes from fixed sources and it's clear when it hands over to a person. That's how I build it: narrow down the task, set the sources, check the answers, write down the limits. Anything outside its task, it passes on to a person.
What an assistant is good for
- Pre-sorting enquiries: does the enquiry fit the offer, region and minimum quantity?
- Taking down details: asking the right questions in the right order
- Answers to frequent questions, only from verified and approved documents
- Internal reference for your team and sales staff: prices, terms, product data, processes
- Preparation of replies that a person checks and sends
- Passing suitable enquiries with all details on to the right person
- Help with routing: which enquiry goes to whom?
- Documentation of recurring processes so they don't live only in one person's head
What applies without exception
- The human stays in control: decisions, commitments and prices are approved by a person.
- We define the knowledge sources before launch. The assistant only answers from them.
- Answers are checked in the test phase and by sampling during operation.
- We limit personal data to what is needed. Only what the process needs is recorded.
- Providers, models and data flows are reviewed and documented before launch.
- AI answers are not legal, tax or professional advice and are not presented as such.
- Where AI content must or should be labelled, we label it visibly.
How an assistant is built
- Narrow the use case: one task, one channel, one measurable goal.
- Define and approve the knowledge sources: materials, prices, rules, exceptions.
- Build a first draft with test questions, including cases the assistant should not answer.
- You check and approve: answers, tone, limits and which data is recorded.
- Define the handover to people: when, to whom and with which details.
- Running and maintenance: keep sources up to date, check samples, add edge cases.
Scope and price
We set scope and price after analysing your needs. They depend on the task, the knowledge sources, the channels and the connection to your systems. An assistant can be part of an Asset Sprint or a Sales Foundation, or a project of its own.
Which enquiries cost you the most time today?
In the initial conversation we clarify which task suits an assistant, which sources it needs and when it hands over to a person.
No obligation · 30 minutes · by video or phone